Warranty & After-Sales Service
1. Lifetime Maintenance Service
All BuddhaHour timepieces are eligible for lifetime maintenance service, regardless of purchase date.
This service includes:
- Battery replacement
- Water resistance testing
- Cleaning and basic maintenance
This service is provided to ensure your watch remains in optimal working condition over time.
2. Warranty Coverage & Exclusions
Normal wear and tear or damage caused by external factors is not covered under free maintenance or warranty service.
This includes, but is not limited to:
- Strap damage
- Glass (watch crystal) scratches or breakage
- Case damage
- Movement damage caused by accidental or improper use
In such cases, repair services can still be provided, but a service fee will apply.
3. Quality-Related Issues
If your product experiences issues due to manufacturing defects or quality-related problems, we will fully support the repair service.
In such cases:
- We will repair the item at no cost
- We will cover both outbound and return shipping costs
4. User-Caused or Natural Wear Damage
If the damage is caused by:
- Accidental impact
- Improper use
- Natural wear over time
The customer will be responsible for:
- Repair costs
- Shipping costs for both return and replacement delivery