📦 Shipping, Tracking & Delivery

Do you ship internationally?

Yes, we ship internationally to most countries worldwide.

However, due to logistics and shipping carrier limitations, we are currently unable to deliver to the following destinations:

  • Bahamas
  • Yemen
  • Cuba
  • Iran
  • Sudan
  • Syria

For all other countries, we are pleased to offer worldwide delivery.

We aim to bring BuddhaHour mindful timepieces to customers around the world.

🚚 Free Shipping

All orders from BuddhaHour come with free international shipping.

There are no additional shipping fees at checkout.

How to track my order?

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order.  Then if the item is shipped, you also will immediately receive a shipping email.


You can then track your parcel here: Track Your Order


If you need any further assistance with tracking your order. Please contact us in following ways:
E-mail: dejoybuddhaculture@gmail.com

Note: Due to the carrier system, your tracking number information may take up to 2-3 business days to be visible on the carrier website.

How long does it take for an order to arrive?

Orders are processed within 2–5 business days after purchase.

Once shipped, delivery time depends on the destination country and logistics conditions.

🚚 Shipping & Delivery Time

We offer free worldwide shipping on all orders.

After processing, estimated delivery times are:

  • Express Shipping (DHL): 6–8 business days
  • Standard Shipping: 7–20 business days (varies by country)

🌍 Estimated Delivery Time by Country

  • United States: 8–14 business days
  • Canada: 8–14 business days
  • Australia: 8–15 business days
  • United Kingdom: 7–12 business days
  • Germany: 7–12 business days
  • France: 7–12 business days
  • Spain: 7–12 business days
  • Italy: 7–12 business days
  • Netherlands: 7–12 business days
  • Singapore: 8–14 business days
  • Mexico: 10–16 business days

For countries not listed above, delivery times may vary depending on local logistics conditions.

You may also view the most accurate delivery estimate at checkout or contact our support team for assistance.

📦 Important Notes

  • All orders include free worldwide shipping.
  • Delivery times are estimates and may be affected by customs clearance, local carriers, or peak seasons.
  • Final delivery details are shown at checkout before payment.

📍 Wrong Shipping Information

If you entered incorrect shipping details, please contact us within 2 hours of placing your order.

Once an order has been processed or shipped, we are unable to change the delivery address.

Please ensure all shipping information is correct before completing your order.

📧 Contact: dejoybuddhaculture@gamil.com

I received a tracking number but it hasn't been updated. What should I do?

It is normal for tracking information to take 2–5 business days to update after shipment.

If your tracking status has not updated after this period, please contact our support team and we will assist you immediately.

📧 Contact: dejoybuddhaculture@gamil.com

Will my order be shipped in one package?

Depending on product availability and logistics, your order may be shipped in one or multiple packages.

If your order is split into multiple shipments, each package will have its own tracking information.

I haven't received my items. Whom should I contact?

If you have not received your order within the expected shipping times (check delivery times),please contact us in the following ways:

📧 Contact: dejoybuddhaculture@gamil.com

We will always be at your service to help you locate the package and keep you informed all the way.

Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know ASAP.

The package is being delivered by the carrier but I wasn't at home. What should I do?

Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.

If you need any assistance, please contact us in the following ways:

📧 Contact: dejoybuddhaculture@gamil.com

Why is my order late?

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.

You know sometimes something was out of our control but we are trying our best to solve your problem.

If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.

💳 Payment, Billing & Fees

What methods of payment do you accept?

If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below.

Error message

  • Please make sure you have inputted the correct details.
  • If all details are correct, pls contact your bank to ensure there are no problems with the card.
  • If the above is no problem, please contact us to submit details and we will investigate further.

To help us solve the issue for you, please include as many of the following details as possible.

  • What operating system do you use (e.g. iOS, Android, Windows Vista, Mac OS X)
  • What Internet Browser you are using (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
  • What payment method you were trying (e.g. PayPal, Visa)
  • A description of the problem and what time the problem occurred
  • If you get an error message, please include it in your message to us

Payment DeclinedIf your credit or debit card was declined, please check the following:

  • Card expiry date
  • If your card billing address is different from the billing address you informed on checkout.
  • If the above doesn't help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.

Do I have to pay import taxes or duties on an international order?

We try our best to make sure you don't have to pay additional import or customs taxes/duties but sometimes it is out of our control.

If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, Buddha hour is unable to advise what taxes/duties charges may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.

For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.

Will I be charged sales tax on my order?

Sales tax is a tax charged on the supply of goods and services. You may also know it as VAT or GST, depending on where you live. Unfortunately, Buddha Hour has no control over the tax rates of different countries. Sales tax is automatically applied to your Buddha Stones order in accordance with individual state codes and regulations.

My payment was declined. What should I do?

If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below.

Error message

  • Please make sure you have inputted the correct details.
  • If all details are correct, pls contact your bank to ensure there are no problems with the card.
  • If the above is no problem, please contact us to submit details and we will investigate further.

To help us solve the issue for you, please include as many of the following details as possible.

  • What operating system do you use (e.g. iOS, Android, Windows Vista, Mac OS X)
  • What Internet Browser you are using (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
  • What payment method you were trying (e.g. PayPal, Visa)
  • A description of the problem and what time the problem occurred
  • If you get an error message, please include it in your message to us

Payment DeclinedIf your credit or debit card was declined, please check the following:

  • Card expiry date
  • If your card billing address is different from the billing address you informed on checkout.
  • If the above doesn't help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.

🛍 Shopping & Discounts

How do I place an order?

It's very simple to buy from Buddha Stones!
In order to help you, we have prepared a short step-by-step guide below:

  • Select the product you wish to buy.
  • Choose the right color/variant/size/quantity you would like. For watch strap,bracelets and necklaces please read the product description for the length of the item. When you are ready, click "Add to cart" or "Buy it Now".
  • If you have a "Discount code", you can apply it on the checkout page.
  • Confirm all your details and shipping method is correct. When you are ready, click "Continue to payment".         
  •  Finally, enter your payment details. When you are ready, click 'Pay Now.
  • Waiting for shipment. :) As soon as your order is processed and shipped, we will send you your order and shipping confirmation email.

 

Enjoy the rest of your day!

If you need any help please go to our contact us page so we can assist you here.

I tried to use a discount code and it didn't work

For the usage of the discount code:

  • Check to make sure the code was copied properly and click “APPLY”, and then the price will change. If the code still doesn’t work, please contact us:
    dejoybuddhaculture@gamil.com
  • Discount codes cannot be combined. Only one discount code can be used at checkout.

If you have any questions, do not hesitate to contact us via e-mail: dejoybuddhaculture@gamil.com

Can I make changes to my order after placing it?

Usually, we can modify the order information for you before delivery, such as zip code, address, product replacement, etc. But please contact us as soon as possible.

please contact us in following ways:
E-mail: dejoybuddhaculture@gamil.com

How do I cancel my order?

As soon as you place your order, we’re on it – We know you want to receive your package ASAP! Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are only able to cancel your order if it has not been processed at our warehouse. In case your order is already forwarded to the carrier, unfortunately, we can't cancel it, so it is important to contact us ASAP.

I made a mistake with my address

Please check your address on your confirmation email which is sent after purchase.

  • If the product has not been shipped, don't worry, please send us the correct address as soon as possible so that it can be changed.
  • If the product has already been shipped, we are sorry for that. Anything can’t be changed in this situation. Maybe you can pay more attention to the logistics, you can get it from your local post office when your package arrives your country. We sincerely apologize for any inconvenience that we caused.

Please contact us by email: dejoybuddhaculture@gamil.com within 24 hours of placing your order.

Will I receive a confirmation email when I place the order?

Yes. You will receive a confirmation email shortly after placing your order. To ensure that this goes into your inbox please add dejoybuddhaculture@gamil.com to your contacts, otherwise your confirmation email may end up in your spam folder. If you have not received your order confirmation email please contact us.

⌚ Products & Care Instructions

How can I customize engraving products?

How to customize:
1. Choose the product you want to customize.
2. Enter the text you want to engrave.
3. It will take 3-7 days to make for customization and we will ship asap.

If my watch broke, what should I do?

If your BuddhaHour watch is damaged or not functioning properly, please consider the following options:

🔧 Option 1: Local professional repair

You may bring your watch to a local professional watch repair shop, preferably one experienced in repairing luxury or fine timepieces.

They will be able to assess the issue and provide repair services quickly.

📦 Option 2: Send it back to us for repair

We also offer lifetime free warranty repair service for BuddhaHour watches.

You may send the watch back to us for inspection and repair. Once received, our team will evaluate the issue and perform the necessary repair at no additional cost.

Please note:


  • Customers are responsible for the shipping cost when sending the item back to us

  • We recommend using a trackable shipping method to ensure safe delivery

If you are unsure which option to choose, please contact our support team and we will be happy to guide you.

What is your after-sales service and warranty policy?

Lifetime Maintenance Service

All BuddhaHour timepieces are eligible for lifetime maintenance service, regardless of purchase date.

This service includes:

  • Battery replacement
  • Water resistance testing
  • Cleaning and basic maintenance

This service is provided to ensure your watch remains in optimal working condition over time.

Warranty Coverage & Exclusions

Normal wear and tear or damage caused by external factors is not covered under free maintenance or warranty service.

This includes, but is not limited to:

  • Strap damage
  • Glass (watch crystal) scratches or breakage
  • Case damage
  • Movement damage caused by accidental or improper use

In such cases, repair services can still be provided, but a service fee will apply.

Quality-Related Issues

If your product experiences issues due to manufacturing defects or quality-related problems, we will fully support the repair service.

In such cases:

  • We will repair the item at no cost
  • We will cover both outbound and return shipping costs

User-Caused or Natural Wear Damage

If the damage is caused by:

  • Accidental impact
  • Improper use
  • Natural wear over time

The customer will be responsible for:

  • Repair costs
  • Shipping costs for both return and replacement delivery

How do I take care of my watch?

To ensure your BuddhaHour watch remains in excellent condition and lasts for years, we recommend the following care guidelines:

🌡 Temperature & Environment

Avoid wearing your watch in extreme temperature environments such as hot baths, saunas, or places with sudden temperature changes. This applies to both water-resistant and non-water-resistant models.

🧲 Avoid Magnetic Exposure

Keep your watch away from strong magnetic fields, such as speakers, refrigerators, computers, magnets, and long-term close contact with mobile phones, as magnetism may affect time accuracy.

💥 Prevent Physical Impact

Avoid contact with hard surfaces or objects such as diamonds, metals, or quartz materials. Always handle your watch carefully when removing or storing it.

💧 Water Resistance Care

Most BuddhaHour watches with 3ATM or 5ATM water resistance are suitable for everyday situations such as light hand washing or rain exposure.

However, they are not suitable for swimming, diving, or sauna use.

⌚ Time Adjustment

When setting the time, always turn the crown clockwise only. Avoid turning it counterclockwise to prevent potential damage to the movement.

🧼 Regular Maintenance

We recommend:

  • Water resistance testing once per year
  • Full professional servicing every 4–5 years

As watches are precision instruments, proper care will help maintain performance and longevity.

🔄 Returns & Exchanges

How do I return my order?

We understand how difficult it can be to choose personal items online. Don't worry! Our policy lasts 30 days. All orders can be returned/exchanged for a full refund within 30 days, with proof of purchase. Refunds do not include shipping cost.

Please send the following to dejoybuddhaculture@gmail.com, so that we can help you as quick as possible:

  • Order number
  • A photo image of the product
  • Name of product

My item is broken.

We're sorry to hear that you've received an broken item.

Don't worry! We'll do our best to help you with this. Please reach out to our customer support at our contact us page.

Please try to have the following information to send to dejoybuddhaculture@gmail.com, so that we can help you as quick as possible:

  • Order number
  • A photo image of the product
  • Name of product

My tracking shows my package is being returned to sender - What should I do?

If your tracking is showing as being returned, don't worry! We'll make sure to help you with this.

Please try to send the order number and tracking number to dejoybuddhaculture@gmail.com, so that we can help you as quick as possible.

What is your Refund policy?

Refund & Exchange Policy

At BuddhaHour, we want you to feel confident and satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return and exchange policy.

Our goal is to ensure a fair and transparent experience for all customers.

30-Day Return Policy

We offer a 30-day return window from the date you receive your order.

To be eligible for a return:

  • Items must be unused and in original condition
  • Items must be returned in original packaging
  • Proof of purchase is required

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

If your return is approved:

  • Refunds will be issued to your original payment method
  • Processing time is typically within 3–7 business days after approval
  • Original shipping fees (if any) are non-refundable

If you have not received your refund yet, please first check with your bank or payment provider as processing times may vary.

Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect item received

If you need an exchange, please contact us and we will guide you through the process.

Once an exchange has been completed, the item is no longer eligible for a refund.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Return shipping costs are non-refundable
  • We recommend using a trackable shipping service to ensure safe delivery

If the return is due to our error (wrong item, defective product, etc.), we will cover return shipping costs.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Personalized or engraved products
  • Sale items or special promotions
  • Items that have been used or damaged after delivery

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with:

  • Order number
  • Photos of the product

We will review your case and offer a replacement, repair, or appropriate solution.

Returns Process

To initiate a return:

  1. Contact our support team via email
  2. Provide your order details and reason for return
  3. Receive return instructions and shipping address
  4. Send the item back using a trackable method

Please do not send returns without contacting us first.

Important Notes

  • Returns sent without authorization may not be accepted
  • BuddhaHour is not responsible for lost return packages
  • Delivery time for exchanged items may vary depending on location

Contact Us

If you have any questions about returns or exchanges, please contact us:

📧 dejoybuddhaculture@gmail.com

I received the item but I don't like it

We're sorry to hear that you've received the item you did not like.

Don't worry! We'll do our best to help you with this. Please reach out to dejoybuddhaculture@gmail.com. You can check our Refund policy

⌛ Brand & Meaning

What is BuddhaHour?

BuddhaHour is a mindful timepiece brand inspired by Buddhist philosophy and the idea of conscious living.

We believe that time is not just something to measure, but something to experience. In modern life, people are constantly surrounded by urgency, notifications, and pressure. As a result, we often lose awareness of the present moment.

BuddhaHour was created to change this relationship with time.

Each timepiece is designed as a daily reminder to slow down, become more aware, and return to the present moment. It is not only a watch, but a symbolic object that encourages mindfulness in everyday life.

At its core, BuddhaHour transforms time from something stressful into something meaningful.

What does BuddhaHour represent?

BuddhaHour represents mindful living through time.

Each watch is more than a functional object—it is a symbolic reminder of awareness, presence, and balance in daily life.

It reflects the idea that:

  • Time is constantly changing (impermanence)
  • The present moment is the only moment we truly have
  • Awareness can be cultivated in everyday actions

Wearing a BuddhaHour timepiece is intended to encourage a slower, more intentional way of living—where time is not rushed, but consciously experienced.

Why was BuddhaHour created?

BuddhaHour was created from a simple but powerful question:

What if a watch could do more than tell time—what if it could help people understand time?

In modern society, time is often associated with stress, deadlines, and constant pressure. We wanted to reframe this perspective by drawing inspiration from Buddhist philosophy, particularly the concepts of impermanence and mindfulness.

Buddhism teaches that everything is constantly changing, and no moment can be repeated. Instead of resisting time or feeling controlled by it, we can learn to observe it with awareness.

From this idea, BuddhaHour was born.

We create timepieces that are not only designed for function, but also for reflection. Each watch serves as a quiet reminder to slow down, breathe, and reconnect with the present moment.

Is BuddhaHour a Buddhist religious brand?

No. BuddhaHour is not a religious organization.

It is a mindful lifestyle brand inspired by Buddhist philosophy, particularly principles such as:

  • Mindfulness (awareness of the present moment)
  • Impermanence (acceptance of change)
  • Presence (living fully in the now)

BuddhaHour is designed for everyone, regardless of background or belief.

Our intention is not to promote religion, but to promote awareness, reflection, and a more conscious way of living through design.