Refund policy
Refund & Exchange Policy
At BuddhaHour, we want you to feel confident and satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return and exchange policy.
Our goal is to ensure a fair and transparent experience for all customers.
30-Day Return Policy
We offer a 30-day return window from the date you receive your order.
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned in original packaging
- Proof of purchase is required
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds
If your return is approved:
- Refunds will be issued to your original payment method
- Processing time is typically within 3–7 business days after approval
- Original shipping fees (if any) are non-refundable
If you have not received your refund yet, please first check with your bank or payment provider as processing times may vary.
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
If you need an exchange, please contact us and we will guide you through the process.
Once an exchange has been completed, the item is no longer eligible for a refund.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Return shipping costs are non-refundable
- We recommend using a trackable shipping service to ensure safe delivery
If the return is due to our error (wrong item, defective product, etc.), we will cover return shipping costs.
Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Personalized or engraved products
- Sale items or special promotions
- Items that have been used or damaged after delivery
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately with:
- Order number
- Photos of the product
We will review your case and offer a replacement, repair, or appropriate solution.
Returns Process
To initiate a return:
- Contact our support team via email
- Provide your order details and reason for return
- Receive return instructions and shipping address
- Send the item back using a trackable method
Please do not send returns without contacting us first.
Important Notes
- Returns sent without authorization may not be accepted
- BuddhaHour is not responsible for lost return packages
- Delivery time for exchanged items may vary depending on location
Contact Us
If you have any questions about returns or exchanges, please contact us: