1. Lifetime Maintenance Service

All BuddhaHour timepieces are eligible for lifetime maintenance service, regardless of purchase date.

This service includes:

• Battery replacement
• Water resistance testing
• Cleaning and basic maintenance

This service is provided to ensure your watch remains in optimal working condition over time.

2. Warranty Coverage & Exclusions

Normal wear and tear or damage caused by external factors is not covered under free maintenance or warranty service.

This includes, but is not limited to:

• Strap damage
• Glass (watch crystal) scratches or breakage
• Case damage
• Movement damage caused by accidental or improper use

In such cases, repair services can still be provided, but a service fee will apply.

3. Quality-Related Issues

If your product experiences issues due to manufacturing defects or quality-related problems, we will fully support the repair service.

In such cases:

• We will repair the item at no cost
• We will cover both outbound and return shipping costs

4. User-Caused or Natural Wear Damage

If the damage is caused by:

• Accidental impact
• Improper use
• Natural wear over time

The customer will be responsible for:

• Repair costs
• Shipping costs for both return and replacement delivery

At BuddhaHour, we offer a smooth and reliable worldwide delivery experience for every order.

We provide FREE Worldwide Shipping on all orders, with no minimum purchase required.

Processing Time

All orders are carefully prepared, quality-checked, and packaged before shipment.

Order Processing Time: 2–5 Business Days

Shipping Methods & Delivery Time

We offer the following shipping options:

• Standard Shipping (Free Worldwide)
  
  Estimated delivery: 7–20 Business Days
  
• Express Shipping (DHL / FedEx where available)
  
  Estimated delivery: 6–8 Business Days
  

Please note that express options may vary depending on your location and will be shown at checkout if available.

Delivery Estimates

Delivery times vary depending on destination and local customs processing.

Typical delivery times:

• United States / Canada / UK / Europe: 7–14 Business Days
  
• Other international regions: 10–20 Business Days
  

All delivery times are estimates and may vary during peak seasons or due to customs delays.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use it to track your shipment anytime.

Please allow 24–72 hours for tracking information to update after dispatch.

Shipping Address

Please ensure your shipping address is correct at checkout.

If you need to make changes, please contact us within 2 hours after placing your order.

Once your order has been processed or shipped, changes may no longer be possible.

We are not responsible for delays caused by incorrect or incomplete address information.

Refund & Exchange Policy

At BuddhaHour, we want you to feel confident and satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return and exchange policy.

Our goal is to ensure a fair and transparent experience for all customers.

30-Day Return Policy

We offer a 30-day return window from the date you receive your order.

To be eligible for a return:

• Items must be unused and in original condition
• Items must be returned in original packaging
• Proof of purchase is required

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

If your return is approved:

• Refunds will be issued to your original payment method
• Processing time is typically within 3–7 business days after approval
• Original shipping fees (if any) are non-refundable

If you have not received your refund yet, please first check with your bank or payment provider as processing times may vary.

Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect item received

If you need an exchange, please contact us and we will guide you through the process.

Once an exchange has been completed, the item is no longer eligible for a refund.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Return shipping costs are non-refundable
• We recommend using a trackable shipping service to ensure safe delivery

If the return is due to our error (wrong item, defective product, etc.), we will cover return shipping costs.

Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards
• Personalized or engraved products
• Sale items or special promotions
• Items that have been used or damaged after delivery

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with:

• Order number
• Photos of the product

We will review your case and offer a replacement, repair, or appropriate solution.

Returns Process

To initiate a return:

1. Contact our support team via email
2. Provide your order details and reason for return
3. Receive return instructions and shipping address
4. Send the item back using a trackable method

Please do not send returns without contacting us first.

Important Notes

• Returns sent without authorization may not be accepted
• BuddhaHour is not responsible for lost return packages
• Delivery time for exchanged items may vary depending on location

Contact Us

If you have any questions about returns or exchanges, please contact us:

📧 dejoybuddhaculture@gmail.com